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Guides · Molina Healthcare · appeals · Updated August 2026

How to appeal a Molina durable medical equipment denial

Molina Healthcare is mostly a Medicaid managed-care plan, and that changes the whole appeal. Medicaid members get rights that commercial members do not have — a State Fair Hearing on top of the plan appeal, the right to keep equipment while you appeal, and, for anyone under 21, a federal coverage standard that overrides the plan's own criteria.

Why Molina Healthcare denies this

Molina equipment denials usually arrive as "not medically necessary," "does not meet criteria," or a prior-authorization rejection, and they lean on internal clinical criteria or a state Medicaid equipment list. The most common triggers are a prescription that documents a diagnosis but not a functional need, a missing face-to-face exam note, or a request for an item the state list treats as an upgrade over a cheaper option. What makes these winnable is that the plan's internal criteria are not the ceiling. For members under 21, the federal EPSDT requirement obligates Medicaid to cover any service that is medically necessary to correct or ameliorate a condition, even if it sits outside the state plan's adult limits — an argument that beats a plan checklist. Molina also runs on a much shorter clock than commercial insurers: Medicaid managed-care appeals must generally be filed within 60 days of the denial notice, and the plan has 30 days to resolve a standard appeal and 72 hours for an expedited one.

What wins the appeal

Ask Molina in writing for the exact criteria it applied and a copy of the denial rationale, then rebuild the request around function rather than diagnosis. The prescription alone loses; what wins is a letter from the prescriber describing what you cannot do without the equipment in specific, observable terms — cannot transfer from bed without a two-person assist, cannot reach the bathroom without falling, desaturates below a stated level overnight. Add the face-to-face exam note dated within the required window, a therapist evaluation for mobility equipment, and the supplier documentation. If a cheaper item was denied as sufficient, have the clinician state why it failed or is unsafe for you, ideally after a documented trial. If the member is under 21, cite EPSDT explicitly and by name. Two deadlines matter more than anything else: file within 60 days, and if you are appealing a reduction or termination of equipment you already have, file before the effective date on the notice to keep it during the appeal. When the plan appeal is exhausted, request a State Fair Hearing — a state hearing officer is not bound by Molina's internal criteria.

Your deadline

Depends on your plan type: 180 days for most employer and marketplace plans, 120 for Original Medicare, ~90 for Medicaid, and only 65 for Medicare Advantage. Set it before you do anything else.

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Common questions

What is EPSDT and why does it matter for a Molina denial?
EPSDT is the federal Medicaid benefit for members under 21. It requires coverage of any service medically necessary to correct or ameliorate a physical or mental condition, even when the state plan limits that service for adults. It is the strongest argument available in a childrens equipment denial because it overrides the plan internal criteria — cite it by name in the appeal.
Can I keep my equipment while I appeal Molina?
Usually yes, if you act fast. When Molina reduces or terminates a service you are already receiving, you can request continuation of benefits, but you generally must file the appeal before the effective date printed on the notice. Read that date first — it is often shorter than the 60-day filing window.
What happens after Molina denies my appeal?
With Medicaid managed care you can request a State Fair Hearing, an independent hearing run by the state rather than the plan. You typically have 120 days from the plans final decision. This is a genuine second decision-maker who is not bound by Molinas internal criteria, so it is worth pursuing.

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